Small business · SALES
Add a relevant accessory or complementary service for a home service business
higher basket value without irrelevant promotion
- Business problem
- Customers of a home service business cannot reliably add a relevant accessory or complementary service because guidance and ownership are fragmented.
- Trigger
- A customer contacts the home service business through an enabled service channel with this intent.
- Customer intent
- add a relevant accessory or complementary service
- AI action
- use approved product relationships to offer a contextual add-on
- Human escalation
- Escalate when outside policy, protected data is required, or the customer asks for a human.
- Required knowledge
- home service business catalog and service policy, current operating hours and escalation policy
- Channels
- WHATSAPP, TELEGRAM, WEB_CHAT, EMAIL
- Integrations
- knowledge base, conversation inbox, ticket or workflow record